Privacy Policy
Last Updated September 15, 2026
We respect your privacy and are committed to protecting the personal information you provide when you visit our website or purchase our products.
Information We Collect
When you visit our website, contact us, or place an order, we may collect information such as:
Your name
Email address
Billing and shipping address
Phone number
Information about products you purchase
Subscription information, if you subscribe to one of our products
Information you provide when contacting us through our website
We may also automatically collect certain information about your device and how you use our website, such as your IP address, browser type, pages visited, and other website activity.
How We Use Your Information
We use the information we collect to:
Process and fulfill orders
Ship products to you
Process subscription orders and recurring purchases
Communicate with you about your orders
Respond to questions and customer service requests
Improve our website and products
Understand how visitors use our website
Prevent fraud and protect the security of our website and customers
Comply with applicable legal and accounting requirements
We do not sell your personal information.
Payments
Purchases made through our website are processed using Squarespace Payments.
Squarespace Payments uses third-party service providers, including Stripe for payment processing and Sift for fraud monitoring and detection. These companies may receive information necessary to process your payment and help protect transactions from fraud.
We do not have access to your complete credit or debit card number.
Shipping
To fulfill your order, we may provide necessary information such as your name, shipping address, and order details to our shipping and delivery service providers.
We only provide information necessary to fulfill and deliver your order.
Cookies and Website Analytics
Our website uses cookies and similar technologies that help the website function properly, remember certain preferences, and provide information about website traffic and activity.
Squarespace may collect information about visitors' browsers, devices, IP addresses, pages visited, and interactions with the website. If analytics features are enabled, this information may be used to understand how visitors use our website and improve the site.
Third-party services connected to our website may also use cookies or similar technologies according to their own privacy policies.
Email Communications
If you voluntarily provide your email address, such as through a contact form, newsletter, or purchase, we may use it to communicate with you about your order, respond to your questions, or provide information about our products and releases.
If you receive marketing emails from us, you can unsubscribe at any time by following the unsubscribe instructions included in those emails.
How We Share Your Information
We may share personal information with service providers that help us operate our business, including:
Squarespace, which hosts and operates our website and online store
Payment processors and fraud-prevention services
Shipping and delivery providers
Email or communication services, if used
Professional service providers when reasonably necessary to operate our business or comply with the law
We do not sell or rent your personal information to third parties.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, and comply with applicable legal, tax, and accounting requirements.
Your Choices
You may contact us to request information about the personal information we have about you or to request that we correct or delete information where applicable.
Certain information may need to be retained when required by law or when necessary to complete a transaction, maintain business records, or resolve a dispute.
Children's Privacy
Our website and products are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our website, business, or services change. Any updates will be posted on this page with a new effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at bitterbotanist.co@gmail.com.