Shipping & Returns Policy
Last Updated September 15, 2026
We make our products in small batches and carefully package each order before it leaves our hands. Below you'll find information about shipping, damaged orders, and returns.
Shipping
We currently ship orders within the United States.
Orders are typically processed and shipped within 2-5 days of being placed. Orders containing limited-release or made-to-order products may require additional processing time, which will be noted on the product page when applicable.
Once your order has shipped, you will receive tracking information when available.
Shipping times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
Incorrect Shipping Addresses
Please make sure your shipping information is correct before completing your order.
If an order is returned to us because of an incorrect or incomplete address, we will contact you regarding available options. Additional shipping charges may apply if the order needs to be shipped again.
Damaged or Incorrect Orders
We carefully inspect and package our products before shipping. If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the problem
Photographs of the damaged product and packaging when applicable
After reviewing the issue, we may provide a replacement or refund as appropriate.
Returns
Because our products are personal-care products, we do not accept returns of opened or used soap or other personal-care products.
If you change your mind about an unopened product, please contact us within 7 days of delivery. Returns may be accepted on a case-by-case basis.
Customers are responsible for return shipping costs unless the return is due to an error on our part or the product arrived damaged or defective.
Returned products must be unused and in their original condition.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear on your account.
Original shipping charges are generally non-refundable unless the refund is due to an error on our part or another circumstance covered by applicable law.
Lost or Stolen Packages
Once an order has been delivered to the shipping address provided at checkout, we are not responsible for packages that are subsequently lost or stolen.
If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.
We will do our best to assist with carrier-related issues when possible.
Subscription Orders
Subscription orders are processed and shipped according to the subscription terms displayed at checkout.
If you need to update your shipping address, please do so before your next subscription order is processed. We cannot guarantee that an address change can be made after an order has entered processing.
Contact Us
If you have a question about your order, shipping, return, or refund, please contact us at bitterbotanist.co@gmail.com.